Before dispatch
If you need to cancel or change an order, contact MY2LK as soon as possible. We will check the order status and confirm whether the request can still be accommodated.
Customer information
Refunds & Returns
Our V1 approach to cancellations, damaged or incorrect items, and return requests.
Damaged, defective or incorrect items
If your order arrives damaged, defective or different from what was ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the case and advise the available resolution.
Returns
Return eligibility depends on the product condition, product type, reason for return and whether the item was specially sourced. Do not send an item back before receiving return instructions from MY2LK.
Specially sourced, personalised, opened, used, perishable or hygiene-sensitive items may not be eligible for return unless there is a confirmed defect or fulfilment error.
Refunds
Where a refund is approved, the amount and refund method will be confirmed after the returned item or supporting evidence has been reviewed. Delivery or sourcing costs may be non-refundable where they have already been incurred, except where required by applicable law or where MY2LK is responsible for the fulfilment issue.
How to request help
Use the Contact Us page and include your MY2LK order number, the item concerned, the issue and any supporting photos or information.