Using MY2LK
By using this website or placing an order, you agree to provide accurate information and to use MY2LK only for lawful purchases and enquiries. Product availability, delivery eligibility and service availability may change.
Customer information
Terms & Conditions
Important information about using MY2LK, placing orders and requesting products sourced from Malaysia for delivery in Sri Lanka.
Products, pricing and availability
Storefront prices are displayed in Sri Lankan Rupees (LKR). We aim to keep product information, pricing and availability accurate, but an order may require confirmation if availability, supplier pricing, product details or other material information changes before processing.
If we cannot fulfil an order on the terms shown, we will contact you before proceeding with a materially different arrangement.
Orders and payment
Placing an order creates an order request in the MY2LK system. Processing is subject to the applicable payment, verification and order-confirmation steps. Cash on Delivery is available only where shown at checkout. Bank-transfer payments are manually verified before the relevant paid order stage is confirmed.
Delivery
Delivery charges and available delivery options are shown during checkout where applicable. Delivery estimates may change because products are sourced or processed in Malaysia and delivered to Sri Lanka through third-party logistics and courier services. Customs, transport disruption, public holidays and other circumstances outside our reasonable control may affect delivery timing.
Product sourcing requests
A sourcing request is not automatically an accepted product order. Availability, product specification, price, delivery requirements and payment arrangements may need to be confirmed separately before MY2LK proceeds with a specially sourced item.
Cancellations, returns and refunds
Cancellations, returns and refunds are handled according to the order status, product type, condition and circumstances of the request. Specially sourced or personalised products may have additional restrictions. Please review our Refunds & Returns information and contact us before returning any item.
Product information and responsibility
Product images and descriptions are provided to help customers make purchasing decisions. Minor packaging, colour or manufacturer presentation differences may occur where they do not materially change the product ordered. Customers should check product compatibility, size, model or other requirements that are important to their intended use before ordering.
Third-party services
MY2LK may use suppliers, hosting providers, payment-verification services, logistics providers and couriers to operate the service and fulfil orders. We remain responsible for handling customer enquiries about MY2LK orders, while some delivery or service events may depend on those third parties.
Changes and applicable rights
These terms may be updated as MY2LK services develop. Nothing in these terms is intended to exclude or limit rights or obligations that cannot lawfully be excluded under applicable law.
Questions
If you are unsure about a product, payment, delivery arrangement or these terms, contact MY2LK before placing the order.